![]() ![]() Hold down the on/off power button for 20 seconds Neither of them would respond when touched so I decided to do the following steps. So after much hard thinking I remembered I had a problem with another hp laptop that had soft touch icons to turn the sound and wifi on and off. I then downloaded the drivers from the hp web site and tried to install them but it didn't work either. I uninstalled the wifi adapter and let windows re-install it but still no luck. I looked in the device manager and the qualcomm atheros wifi adapter was showing as not installed properly so I thought it was a driver problem. I looked in settings and there was only airplane button to turn on and off.no actual wi-fi button. I have upgraded my laptop from windows 8 to windows 10 and after the installation I have an airplane mode icon in the taskbar but no wi-fi. Hopefully I can help you and others that have this problem.
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